Contact Information

Postal Address:
225 North Washington Street
Bloomington, IN 47408

Phone:
(812) 330-1411
(888) 623-3349

Fax:
(812) 332-2802

Email:
repairs@cspropertymanagement.com (maintenance request)
rent@cspropertymanagement.com (rent payment questions)
lbrown@cspropertymanagement.com (all other inquires)

Website:
http://www.cspropertymanagement.com

RETURN TO TOP

Moving In

What are these forms on my refrigerator?

1. The Move-In Inspection Prepared by Resident form is for you to make a note of any pre-existing damages to the apartment. Have this form ready before your move-in inspection. If you will not be present for the move-in inspection, please leave this form on the refrigerator.
2. The Resident Information Request form is for you to provide the office with your updated contact and vehicle information. Completing this form will help us contact you in the event of an emergency or other situations. Also, providing your updated vehicle information will help avoid any unnecessary towing.

How do I get my keys?

You will receive your keys when you come to the office to check in on your move-in day.

How do I get a parking sticker?

You will receive your parking sticker when you come to the office to check in on your move-in day.

Why do I need a move-in inspection?

The move-in inspection is for you to make a note of any pre-existing damages to the apartment so that you will not be held accountable for them upon moving out.

What if I can't make my move-in inspection appointment?

If you will not be present for the move-in inspection, please complete the Move-In Inspection Prepared by Resident form and leave it on the refrigerator.

How do I connect my utilities?

Your water, trash, and sewer are all taken care of by Management. Contact Duke Energy (800) 521.2232 to transfer electric service to your apartment. Be sure to schedule your cable, internet, and phone installation appointments at least two months prior to your move-in date because of the high volume in the fall.

RETURN TO TOP

Payments

When is rent due?

Rent is due on the first of each month. After the fifth, there will be a $25 late fee charged. After the tenth, there will be another $25 late fee charged - totaling $50. Be sure to take delivery time and holiday delays into account when mailing rent payments.

What forms of payment are accepted for rent?

We will accept personal checks, Visa, MasterCard, and money orders. We will NOT accept cash. If cash is your only method of payment, please obtain a money order from a local bank. If you wish to use a credit card, you can pay online. There will be a $5.00 courtesy fee for using a credit card.

What if I run out of rent envelopes?

If you run out of rent envelopes, you may come to the office and pick them up, or request more online or by calling the office. If you need to get your rent in the mail, and don't have time to pick up pre-addressed envelopes, mail your payment directly to the bank at CS Property Management, PO Box 2267, Bloomington, IN 47402. Be sure to include your name, complex, and apartment number on the check.

Are there any benefits for referrals?

If you refer someone to us who in turn signs a lease, we will credit your account in the amount of $100 as our way of saying "Thank You."

Utilizing the website as a tool for managing your apartment.

There are many ways you can use the CS Property Management website to manage your apartment. You can pay your rent using your credit card, submit routine (non-emergency) maintenance requests, find information on your apartment complex, and find contact information for the office.

RETURN TO TOP

Maintenance

What do I do if I need to put in a work order?

If you need to make a maintenance request, you can either call the office at (812) 330-1411 or email repairs@cspropertymanagement.com. You may also submit your maintenance request online. Do not email emergency work orders.

What do I do if I lock myself out of my apartment?

If you are locked out during business hours (8:30 am to 5:00 pm, Monday - Friday), you may come by the office and check out a key to let yourself in or call the office and a maintenance technician will meet you at the apartment. After business hours, call (812) 330-1411 to report the lockout. A maintenance technician will contact you about specific information as to the time and place you are to meet. A $25 fee will be charged, payable at the time of the service call. Photo ID must be shown for the maintenance technician to allow you inside the apartment.

What is an emergency as far as maintenance is concerned?

An emergency is a water leak, clogged line, gas smell, no heat, air-conditioning or hot water.

What do I do if the power goes out?

If you have a complete power outage not caused by blowing a fuse or breaker, call Duke at (800) 343-3525.

What if my garbage disposal doesn't turn on?

If the disposal is not working, turn on the water and press the red reset button located on the bottom of the disposal unit under the sink and try again. If it is still not working, call maintenance.

Why is monthly pest control necessary?

Terminix will perform a preventative bug spray on the first Tuesday of every month. The kitchen and bathroom areas are treated with a solution that is non-toxic to humans and animals.

What can I use to hang pictures on the wall?

You may use tacks and nails to hang pictures on the interior walls of your apartment. Sticky blue tack is not permitted.

What if my pilot light goes out on my gas stove?

Do NOT attempt to relight the pilot light yourself. Please call the office at (812) 330-1411 and make a maintenance request.

Who is responsible for changing the light bulbs?

Should you need assistance in changing an overhead light in your apartment, please call or email a maintenance request.

What do I do if the washer or dryer doesn't work, money is lost or my clothes are damaged?

Residents of Canadian should call Jetz at (800) 530-5719. Residents of Parkview and Poolside should call Coin Laundry Systems at (800) 545-1177.

Can I perform maintenance to my vehicle in the parking lot of my apartment complex?

No.

RETURN TO TOP

Parking & Buses

Are my guests allowed to park at my building?

Guests of residents at Canadian, Eastside, Springmill and Stadiumview may park in the complex lot. Guests of residents at Allen Court may use the two visitor spots in the complex lot. There is no guest parking at Grant Street, Maple Grove, Maple Leaf, Parkview, Poolside, Washington Crossing and Washington Terrace.

Where do I put my parking sticker?

Please display your permit on the driver's side of your rear windshield.

What if I have a temporary or loaner vehicle?

Immediately come by the office with the information on your temporary vehicle and we will issue you a temporary permit.

Can I get a Residential Permit from the city?

Residents of Allen Court, Grant Street, Washington Crossing and Washington Terrace are eligible for either a Zone 4 or Zone 5 Residential Permit from the City of Bloomington. For more information call (812) 349-3436 or come by the office to pick up an application.

What is the nearest bus route to my apartment?

For information on bus routes, refer to "My Apartment" in the Tenant Solutions section of this website.

What should I do if someone is parked in my assigned garage spot?

Do not park in someone else's spot, as you will only be inconveniencing them in the same way. Call the office at (812) 330-1411 with the information on the vehicle in your spot and the space number you are assigned to.

What do I do if my visitor is towed?

Call Bloomington Parking Management, (812) 323-7108.

RETURN TO TOP

Poolside and Parkview

How do I operate the building entry systems?

POOLSIDE

Telephone Entry System

The system operates with your wall-mounted telephone. Your guest simply dials your code number or selects your name by scrolling through the electronic directory on the lobby panel and your telephone will ring. When answered, you will be in communication with your guest.

To unlock the main door, dial the digit "9" from your telephone. The door will unlock for 20 seconds allowing your guest entry. To refuse entry, simply hang up.

If engaged in a conversation on your landline, a double ring will be heard and the intercom phone will ring when a visitor places a call. Flash the hook switch on the intercom phone to answer the call. This action will automatically put the outside line on your land phone "on hold." You can open the main door by dialing the digit "9" on the intercom phone or refuse entry by flashing the hook switch on the intercom phone. Both actions will automatically reconnect you to the previously "on hold" caller to continue your conversation. In a similar manner, you can answer your outside caller while talking to the guest in the lobby. Please note that you cannot put your guest "on hold" due to a system allowable talk-time limit (normally 60 seconds).

Interior Lobby Entry

You must have a separate key to access the apartment building. Turn the key to the left to open the door. Do not pull on key to open door; pull on door handle.

Garage Entry

You must have a garage key to access the parking garage. Turn the key to the left to activate garage door. This will allow ONE car to pass through; do not drive in tandem or the car following will be damaged.

PARKVIEW

Intercom Entry System

Your guest simply presses the button of the tenant name. To answer from within the apartment, press the "talk" button to speak, release the button to listen. Press the "open" button to activate the door lock.

Interior Lobby Entry

You must have a separate key to access the apartment building. Turn the key to the left to open the door. Do not pull on key to open door; pull on door handle.

How should I claim a storage locker?

Upon moving in, you will receive a hanging tag to place on the hook above your storage locker. Clearly write your last name and apartment number on the tag and hang it above any empty locker. You must provide your own lock. It is inadvisable to store valuables in plain sight in your locker.

What are the rules for the swimming pool?

For a list of the swimming pool rules, refer to "My Apartment" in the Tenant Solutions section of this website.

How can I reserve the Club Room at Parkview (Parkview residents only)?

To reserve the Club Room, call the office in advance to set up the time and date. You will need to come in to the office and fill out the appropriate paperwork and pick up the keys.

RETURN TO TOP

Pets

What types of pets are allowed?

We allow one cat per apartment. Dogs are not allowed at any time. Cage dwelling animals are permitted with the exception of ferrets, rabbits, spiders, and snakes. All cage dwelling animals must remain in their confinement.

What financial liability comes along with having a pet?

Having a pet requires a $175 pet deposit and an additional $20 per month rent. Residents are liable for the entire amount of all damages caused by their pet. For more information refer to the Pet Agreement.

RETURN TO TOP

Fire, Severe Weather and Natural Disasters

What should I do in the event of a fire?

Get out of the building immediately. Do not stop to take anything with you, except for your pet. Do not go back inside for any reason.

What should I do in the event of a tornado?

Do not panic. Stay inside and away from the windows. Residents of Poolside should go down to the garage. Residents of Parkview should go down to the basement. Sit inside a doorframe (not the front door) and cover your head. Tune your radio to 96.7 FM for weather updates.

What should I do in the event of a severe thunderstorm?

Stay inside the apartment and away from the windows. Be prepared for the power to go out. Tune your radio to 96.7 FM for weather updates.

Who is responsible for damages as a result of the above-mentioned events?

CS Property Management is not responsible for any damages incurred as the result of weather, vandalism or fire. Please contact your insurance company.

RETURN TO TOP

Apartment Entry & Lease Issues

When do you have the right to enter my apartment?

As stated in section 13.A of the lease agreement: "Lessee hereby agrees to allow access to the Premises to the Lessor or its agents, during reasonable hours, for the purpose of inspecting and protecting same, to show the premises to prospective buyers or renters, to make such repairs, additions, or alterations thereto as may be deemed necessary or for pest control treatment."

Repairs are not by appointment. They are typically handled within 48 hours of the time the request was made. Management will try to give 24 hours notice before all showings. If this is not possible, contact will still be attempted before the showing. Please be sure the office has your preferred method of contact on file.

I want to sublet my apartment for the summer. How do I begin?

Start by placing sublet ads. Call the office or email lbrown@cspropertymanagement.com to inform us of your desire to sublet.

What if I want to extend my lease?

This may or may not be possible. Call the office or email lbrown@cspropertymanagement.com to explore your options.

What if I want to end my lease early?

Call the office or email lbrown@cspropertymanagement.com to explore your options.

RETURN TO TOP

Resident Issues

What should I do if I have a noisy neighbor?

First, you should politely confront your neighbor about their noisy behavior. If this does not solve the problem, please refer to the Quiet Nights program. If the problem persists and all other options have been exhausted, call the police.

What is acceptable to use as a window covering?

Your apartment comes with mini-blinds and you are expected to use them. Do not use sheets or a flag as a window covering.

Are there any restrictions as to what I can put out on my balcony or porch?

Common areas are to be free and clear of personal property, clutter, and debris. These areas are not provided as a storage area.

Where is the closest place to do my laundry?

For information on nearby laundry facilities, refer to "My Apartment" in the Tenant Solutions section of this website.

RETURN TO TOP

Moving Out

When is my Move-Out Inspection?

You will receive a letter approximately 30 days before your lease ends notifying you of the time and date of your move-out inspection.

What if I cannot be present for my Move-Out Inspection?

It is not necessary that you are present for the move-out inspection. Simply leave your keys and a forwarding address on the kitchen counter.

How much is my final month's rent?

Email rent@cspropertymanagement.com for the amount due. Remember that your security deposit cannot be used towards your final month's rent.

What if I can't get this big couch out of the apartment?

The cost of removing trash and bulk items left in the apartment is $25 per bag/item. Poolside and Parkview residents should also be sure to empty their storage lockers.

When do I get my security deposit refund?

If applicable, you will receive your security deposit refund within 45 days of the end of your lease. It will be mailed to your forwarding address.

How do I disconnect my utilities?

Call Duke at (800) 521-2232 to disconnect the electricity on your lease ending date. In the event that you move out prior to your lease ending date, do not disconnect the electricity at that time. You must wait until the end of your lease. Failure to do so is a violation of the lease agreement. Your telephone and cable may be disconnected at any time.

RETURN TO TOP